Senior Customer Success Manager (f/m/d) - #8995613
ecosio is a fast-growing, innovative service company and a leading provider of B2B integration, specialising in electronic data interchange (EDI), supplier relationship management (SRM) and e-invoicing.
Our brand slogan is Connections That Work, which refers not only to the reliability of our EDI connections on a technical level but also to our long-lasting relationships with partners, customers and colleagues on a personal level. We are technology lovers, set the highest standards for our solutions, and put innovative ideas first.
Are you passionate about working in a fast-paced environment, adding value to the company’s growth and constantly challenging yourself?
You'll connect with the role if you enjoy...
strategically developing existing customers by establishing long-term business relationships and identifying opportunities for up- and cross-selling
managing your own portfolio of clients making sure they get the most value out of our solution
listening to your customers and communicating their feedback to ensure our products & services meet their needs
planning and execution of customer experience activities such as surveys, interviews and webinars
execution of sales campaigns in close cooperation with marketing & business development
attending events and exhibitions to meet with ecosio customers
acting as a customer happiness manager
To connect with ecosio it is important to have…
experience in B2B SaaS sales
German language skills on a native / C2 level, fluent English skills
experience working with a portfolio of existing customers
experience with cross- and up-selling
And nice to have...
experience working as a customer success / customer happiness manager
previous working experience at a growing SaaS scale up
By connecting with us you will experience...
- flexible working hours, with the possibility to work 100% remotely
- open corporate culture and flat hierarchies
- employee events and happiness team for little smiles along the way
- ongoing training and development
- passionate team that will win your heart
Sounds like a connection that works? Then apply by clicking "I'm interested" and we will get in touch soon!
The minimum salary according to the Austrian collective agreement is 51.000€/year. Of course, we are happy to offer much higher compensation based on qualifications and experience!