Senior Customer Success Manager (f/m/d) - #8995613

ecosio


Datum: 25.11.2022
Stadt: Wien, Wien
Vertragstyp: Vollzeit
ecosio
Company Description


ecosio is a fast-growing, innovative service company and a leading provider of B2B integration, specialising in electronic data interchange (EDI), supplier relationship management (SRM) and e-invoicing.

Our brand slogan is Connections That Work, which refers not only to the reliability of our EDI connections on a technical level but also to our long-lasting relationships with partners, customers and colleagues on a personal level. We are technology lovers, set the highest standards for our solutions, and put innovative ideas first.


Job Description


Are you passionate about working in a fast-paced environment, adding value to the company’s growth and constantly challenging yourself?

You'll connect with the role if you enjoy...

  • strategically developing existing customers by establishing long-term business relationships and identifying opportunities for up- and cross-selling

  • managing your own portfolio of clients making sure they get the most value out of our solution

  • listening to your customers and communicating their feedback to ensure our products & services meet their needs

  • planning and execution of customer experience activities such as surveys, interviews and webinars

  • execution of sales campaigns in close cooperation with marketing & business development

  • attending events and exhibitions to meet with ecosio customers

  • acting as a customer happiness manager


Qualifications


To connect with ecosio it is important to have…

  • experience in B2B SaaS sales

  • German language skills on a native / C2 level, fluent English skills

  • experience working with a portfolio of existing customers

  • experience with cross- and up-selling

And nice to have...

  • experience working as a customer success / customer happiness manager

  • previous working experience at a growing SaaS scale up


Additional Information


By connecting with us you will experience...

  • flexible working hours, with the possibility to work 100% remotely
  • open corporate culture and flat hierarchies
  • employee events and happiness team for little smiles along the way
  • ongoing training and development
  • passionate team that will win your heart

Sounds like a connection that works? Then apply by clicking "I'm interested" and we will get in touch soon!

The minimum salary according to the Austrian collective agreement is 51.000€/year. Of course, we are happy to offer much higher compensation based on qualifications and experience!

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