Senior Product Experience Designer – Monitoring Tool - #8981086


Datum: 24.11.2022
Stadt: Wien, Wien
Vertragstyp: Vollzeit

As a Senior Product Experience Designer, you'll join a global team of about 30 designers/UX practitioners sitting across our R&D labs in Poland, Austria, Spain, and the United States. You will focus on improving the end-to-end UX of Infrastructure Monitoring, working in close collaboration with product managers, software engineers, and of course other design practitioners.

Job Description

  • Own the product UX end-to-end journeys for specific target audiences within our Infrastructure Monitoring Solution and iteratively analyze and improve the experience around automatic and intelligent observability at scale for process detection and resource utilization, network usage and performance, log monitoring, third-party data, and event integration on all infrastructure, including cloud, hybrid, containers and Kubernetes, VMs, network, storage, and more. All in context, and with precise AI-powered answers.
  • Be hands-on to visualize, prototype, test, and measure design solutions – e.g., with information architecture, user flows, wireframes, mockups, but also qualitative and quantitative research.
  • Plan and perform all needed research (on user and the competitive landscape), collect and analyze data, define pain points, prioritize their resolution, and translate insights from both qualitative & quantitative data to inform your designs.
  • Act as a customer advocate while continuously partnering with product managers, product owners, experience leads, and other design practitioners to maintain consistency across design approaches for all the products and establish collaboration patterns and a shared understanding of the goals.
  • Uphold user-centered design principles and evangelize its methodologies and values to stakeholders, cross-department teams, and subject matter experts.


  • Several years of experience (likely 5+) designing, shipping, and iterating on digital software products and systems — not just websites or campaigns. Much preferably enterprise software as well.
  • Ability to work through design problems from beginning to end — translating insights from research and analytics into concepts that form new products and features, and designing the detailed workflows, interactions, and user interfaces required to make them a reality.
  • Significant previous experience and willingness to collaborate with multidisciplinary, and geographically dispersed, teams (e.g., design, product management, engineering, research, customer support).
  • Strong communication and presentation skills, to help people across the company understand the rationale behind design proposals and the complex nuances of design problems.
  • Motivated self-starter with an evident growth mindset — strong desire to improve things, willing to own problems, at comfort with ambiguity, and with a balanced sense of optimism and humility. Ability to proactively involve relevant stakeholders in things like concept ideation workshops, research support, SME inquiries, etc. Lead potential.
  • Ability to push the boundaries of best-in-class experiences and effectively communicate the impact and value of UX to the business.
  • Portfolio of past projects [required] that clearly outlines the problems and/or business opportunities taken on with such design work. That should mostly touch on the process applied to find solutions and overcome challenges, rather than focusing just on visual polish or final deliverables.

Additional Information

What's in it for you?

  • A one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly.
  • Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research.
  • Working models that offer you the flexibility you need, ranging from full remote options to hybrid ones combining home and in-office work.
  • A team that thinks outside the box, welcomes unconventional ideas, and pushes boundaries.
  • An environment that fosters innovation, enables creative collaboration, and allows you to grow.
  • A globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals.
  • A truly international mindset with Dynatracers from different countries & cultures all over the world, and English as the corporate language that connects us all.
  • A culture that is being shaped by the diverse personalities, expertise, and backgrounds of our global team.
  • A relocation team that is eager to help you start your journey to a new country, always there to support and by your side. If you need to relocate for a position you are applying for, we offer you a relocation allowance and support with your visa, work permit, accommodation, language courses, as well as a dedicated buddy program.

Compensation and rewards

  • We offer attractive compensation packages and stock purchase options with numerous benefits and advantages.
  • Due to legal reasons, we are obliged to disclose the minimum salary for this position, which is € 60,000 gross per year based on full-time employment (38,5 hours/week). We offer a higher salary in line with qualifications and experience.

Discover more perks & benefits

Growth opportunities - find out how Dynatrace supports your career development and personal growth journey:

Flexible working - our flexible and trusting work environment fits your current life situation:

Relocation Support - discover how we can support you if you wish to join us at one of our global locations:

Company Description

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