Head of Experience Management (f/m/d) - #10525894

Do you want to be part of one of the most exciting digital signage firms across Europe?

At Grassfish, we believe that outstanding experiences make all the difference. It’s how we separate the okay from the wow. And the way true brand loyalty is built. We earn recognition for our powerful In-store Experience Management Platform and are part of the Vertiseit Group, listed on Nasdaq First North Growth Market in Sweden.

We are already trusted partners of BMW, Porsche, O2 Telefónica, Commerzbank,

Lufthansa and SPAR and many more. With the increasing importance and attention to digital signage globally, we grow every day, and so does our team!

We are now looking for a Head of Experience Management (f/m/d) where you will have a key role in evolving the In-store experiences for global brands and leading retailers, by leading our Consulting business and being responsible for the Consulting budget, operations and customer satisfaction.

Tasks

• Lead and inspire squad leaders to achieve peak performance as well as foster their personal growth and professional development.
• Provide strategic guidance and hands-on coaching to squads, empowering them to enhance the in-store experience for our esteemed global brand partners and leading retailers.
• Effectively manage and oversee the consulting departmental budget, ensuring optimal allocation of resources to support our mission and goals
• Implementation of the Consulting way of working in every squad.
• Ensure that our Consulting deliveries have a high standard with high customer satisfaction.
• Assure squad structures meet global business and customer needs, optimizing competencies and resources for maximum impact.
• Align with the Swedish Global Head of Consulting and various internal teams to constantly improve the collaboration between Consulting and other departments.
• Develop customer-centric visions and strategies and advise global customers and partners from various industries in their digital transformation whilst building your own Squad along the line later on.
  
  
  

Requirements

• Passion for experiences: We believe that being passionate about improving the omnichannel experience is important, preferably with a retail background. A technical understanding is certainly also helpful!
• Think like a customer: A customer-centric approach and always wanting to solve the customer’s needs from both a customer experience and business perspective
• Business mindset: Taking responsibility for the budget and the business, both from a sales/revenue perspective, and also from a cost perspective
• Make it simple: Good leadership skills and a structured approach will help the squads do the right things
• Dare to Challenge: Always wanting to evolve both our own business and our customers' in-store experiences
• Strong communication skills: German and English are a must
  
  
  

Benefits

• Getting things done within a flat hierarchy
• Flexitime + hybrid work (home office / Vienna office)
• Spearheading modern IT technology within a team of innovators
• Corporate discounts
• Flexible benefits to choose from (annual public transport ticket, contribution to "Klimaticket", Sodexo Restaurant or grocery pass)
• External hotline regarding your mental wellbeing
• Weekly massages
• Regular company events
• Exiting internal career opportunities
  
  
  

Due to legal reasons, we are obliged to disclose the minimum salary for this position, which is as per the collective agreement €4,400 gross per month based on full-time employment (38.5 h/week). However the package will be based on your qualifications and experience.

If you have any questions, you are welcome to contact: Elisabeth Pichler, Senior HR Business Partner.

We trust our employees.

Our Grassfish culture is our most valuable asset and is based on our core values - think like a customer, make it simple, dare to challenge and trust in diversity. These values guide us in everything we do and thats how we succeed with over 100 colleagues in Austria, Germany, Sweden, Norway, Denmark and UK, and clients all over the world.