Senior Customer Success Manager- Turkish speaking - #10519509

Your role at Dynatrace

• Accelerate customer adoption of Dynatrace SaaS/Managed product portfolio through technical enablement, usage training, project planning, and basic onboarding

• Own renewal strategy and subsequent on time renewal of subscription(s)

• Identify strategic, new business growth opportunities

• Build Dynatrace brand awareness and loyalty in assigned accounts

• Defend against competition in assigned accounts

• Conduct regular proactive calls and account review meetings; maintain an accurate record of discussion and action items via Salesforce.com

• Ensure that critical issues are documented and escalated in an expeditious manner for resolution

• Coordinate account activities with sales teams for assigned accounts within territory

• Help customers understand our product roadmap and promote migrations as necessary

• Leverage relationships to aid in the building of reference accounts/contacts

• Act as customer advocate and liaison to become a Trusted Advisor

What will help you succeed

• Minimum 5 year-experience in Customer Success for key accounts

• Hands-on experience within a SaaS business with an appropriate understanding of the key business drivers and KPIs

• A strong business acumen and commercial outlook with a good conceptual understanding of IT operations processes and best practices

• Excellent English + Turkish (Spoken and written) language skills

• Solid technical understanding of cloud, new stack, and application performance technology

• Proven expertise working with the executive level in client environments, as well as with procurement and business owners

• Excellent verbal, written and interpersonal communication skills

• Awareness of the APM marketplace with an understanding of where Dynatrace is positioned and their key strengths above the competition.

• Highly motivated, energetic and committed to getting results

• Ability to develop strong relationships with the user/customer/internal communities

• Understanding of Internet, web and mobile applications; knowledge of HTTP, HTML, JavaScript etc.

Dynatrace believes that potential is defined by more than qualifications or background. If you're passionate about this job, working in a tech environment, and are eager to learn, we invite you to apply

Why you will love being a Dynatracer

All your information will be kept confidential according to EEO guidelines

Due to legal reasons we are obliged to disclose the minimum salary for this position, which is € 53.000 per year based on full-time employment (38.5 h/week).